Customer Service

Corporate Orders

Give your clients, board members or employees a unique gift they can enjoy slice by slice.  Caroline's Cakes gladly offers discounts for corporate gift giving.  To learn more about pricing and delivery options call us toll free at 888-801-CAKE (2253).  One of our qualified service experts will be happy to accommodate your needs.

Wholesale

Interested in carrying our cakes in your restaurant? Call us toll free at 888-801-CAKE (2253) for detailed pricing and shipping information.

Cancellation Policy

If for any reason you would like to change, postpone or cancel your order we will be happy to accommodate you.  We require a minimum of 48 hours advance notice to make any changes to the order and give you a full refund.   In the unlikely event you need to cancel your order within 48 hours of the ship date we cannot offer you a full refund due to the charges we incur to prepare the order.  We will keep 20% and refund 80% of the sum paid.  Please note that we cannot make any changes after the order has been arranged and shipped out for delivery.  Thank you.

Replacements & Refunds

If for any reason you are dissatisfied with your purchase please call us toll free at 888-801-CAKE (2253) to discuss a replacement or a refund.   Orders that cannot be delivered due to incorrect information given to Caroline's Inc.  will not be refunded and will be re-shipped at the customer’s expense. If sending a personal check, your order will be processed once your check has cleared.

Payment Information

Caroline's Inc.  gladly accepts Visa, MasterCard and American Express.  We also accept payment via check or money order.   Send checks and money orders to 925 Beaumont Avenue, Spartanburg, SC 29303.